Patient Care & Health Info
Our Assistance For Your Convenience
- Scheduling an appointment and follow-up consultations and diagnostics arrangements;
- Facilitating communication with your physician and other clinical staff;
- Assisting with prescription requests;
- Obtaining medical reports and diagnostics results in English after visiting your physician.
*Please note: An interpreter is available on-site during business hours (09:00 – 18:00). If you plan to visit our medical centers during non-business hours, please let us know in advance.
Payment & Insurance
|If you are an insured patient|
|Direct billing arrangements||Reimbursement of medical charges|
|Doctor Sam provides direct billing arrangements for patients insured at:
||If there’s no billing arrangement between Doctor Sam and your insurance company, you should always keep the Checklist:
|If you are a self-paying patient||If you are a sponsored patient|
We accept all major credit cards including VISA, MasterCard, American Express, and others.
All cash payments must be made in Ukrainian Hryvnias (UAH) according to the official exchange rate by the National Bank of Ukraine.
|A letter of pre-authorization from your embassy or a sponsor company is required prior to your visit and receiving any treatment.|
If you have additional questions or concerns regarding billing or insurance details, please contact our International Department (see Contacts & Locations)
Plan your visit to Doctor Sam
Please fill out our secure online form to request an appointment
and we will contact you within one business day by phone or email.
Request Appointment Online
Email request: email@example.com
Once your medical and financial arrangements are discussed with
a coordinator, you will receive an email confirmation of the date and
time of your visit to Doctor Sam clinic.
Please send us or bring copies of relevant medical records
and physician reports, immunization records (in English, Ukrainian or Russian languages)
and films (X-ray, MRI, CT scans, ultrasound), if needed.
Measuring Service & Care Quality
take our patient satisfaction survey
We measure the main aspects of our patients’ experience with Doctor Sam Medical Network to meet their needs and improve our services.
Patients treated by our physicians are invited to take our Patient Satisfaction Survey available online and offered by email after visiting our clinics. We would appreciate if you take a moment to fill out this survey and tell us about your experience with our physicians or administrative staff.
If you would like to make an additional suggestion or comment, please contact our International Department. For contact details please see Contact & Locations.
We welcome your feedback!